Cash Management
NoidaFull-time6–8 yrsPosted 5 months ago
Senior customer support role at EXL in Noida. Needs 6–8 years and a B.Com.
About the role
Provide coaching, feedback, and ongoing training to team members to enhance performance Effectively manage queue and balancing of work loads Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan Ensure that the guidelines are followed as per standard procedures
What you'll do
- Provide coaching, feedback, and ongoing training to team members to enhance performance
- Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan
- Ensure that the guidelines are followed as per standard procedures
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Act as liaison between team members and management & bring issues/concerns to management
What you need
- Treasury
- Customer service
- SOP writing
- Record to report
- Communication
Good to have
- ERP