CX Trainer
GurugramFull-timeJunior levelPosted over a month ago
Customer support role at EXL in Gurugram.
About the role
Ensure that the process transactions are processed as per Desk Top procedures with customer centricity Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Provide the relevant process reports on a daily basis
What you'll do
- Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules