Executive
GurugramFull-time20–30 yrsPosted 2 weeks ago
Leadership customer support role at EXL in Gurugram. Needs 20+ years.
About the role
Executive at EXL. Handle inbound/outbound voice interactions with US-based business travellers.
What you'll do
- Manage travel bookings (Air, Hotel, Car, Rail) as per client requirements
- Process changes, cancellations, and refunds efficiently
- Provide accurate travel information, policy guidance, and cost-effective solutions
- Ensure high levels of customer satisfaction and adherence to SLAs
- Manage multiple GDS/tools and internal systems effectively
What you need
- LLMs
- Financial statements
- Customer service
- Travel booking
- Problem solving
- Escalation handling