Executive

About the role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The successful candidate will be responsible for processing orders, resolving customer inquiries, and managing customer accounts. This role requires effective communication skills, proficiency in multiple languages, and the ability to manage a range of customer service tasks, including international customer support and administrative duties.

What you'll do

• Order Processing & General Customer Inquiries
• Process and verify customer orders to ensure accuracy and timely fulfillment
• Address inquiries related to orders not received, including investigating delivery delays or missing items
• Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution
• Resolve general customer inquiries regarding product availability, pricing, and order status

What you need

• CRM
• Customer service
• Communication