Executive
Uttar PradeshFull-time0–2 yrsPosted 2 weeks ago
Entry-level customer support role at EXL in Uttar Pradesh. Open to freshers; up to 2 years, with a diploma.
About the role
Responsible for processing transactions according to client SLAs and documented procedures. Ensure targets are met and transaction quality complies with predefined standards. Work within strict deadlines to exceed expectations for process metrics and customer satisfaction. Involves a low degree of decision-making, requiring the application of general business understanding and process training.
What you'll do
- Responsible for processing transactions according to client SLAs and documented procedures
- Ensure targets are met and transaction quality complies with predefined standards
- Work within strict deadlines to exceed expectations for process metrics and customer satisfaction
- Training and ramp time are moderate (2-3 weeks)
What you need
- Communication