Executive
NoidaFull-timeJunior levelPosted 3 weeks ago
Junior customer support role at EXL in Noida. Needs a degree.
About the role
Ensure that the process transactions are processed as per standard procedures Ensure that the assigned targets in accordance with the process are met Ensure that the quality of the transactions is in compliance with predefined parameters Ensure adherence to Company Policies and Procedures Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
What you'll do
- Ensure that the process transactions are processed as per standard procedures
- Ensure that the assigned targets in accordance with the process are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Achieving key targets for the process in line with the SLA (Service level Agreement)
What you need
- Communication