Executive
PuneFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at EXL in Pune. Needs 2+ years and a diploma.
About the role
Executive at EXL. Order Processing & General Customer Inquiries.
What you'll do
- Order Processing & General Customer Inquiries
- Process and verify customer orders to ensure accuracy and timely fulfillment
- Address inquiries related to orders not received, including investigating delivery delays or missing items
- Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution
- Resolve general customer inquiries regarding product availability, pricing, and order status
What you need
- CRM
- Customer service
- Problem solving