Executive
PuneFull-time0–2 yrsPosted over a month ago
Entry-level customer support role at EXL in Pune. Open to freshers; up to 2 years, with a diploma.
About the role
Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively. Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date. Record and maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated systems or software.
What you'll do
- Respond to Customer Inquiries: Manage calls and emails from customers
- Provide Support and Assistance: Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively
- Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date