Executive
PuneFull-time0–2 yrsPosted 3 months ago
Entry-level customer support role at EXL in Pune. Open to freshers; up to 2 years, with a diploma.
About the role
Executive at EXL. Handle customer interactions across voice, chat, and email channels in a timely and professional manner.
What you'll do
- Handle customer interactions across voice, chat, and email channels in a timely and professional manner
- Assist customers with queries related to orders, deliveries, returns, refunds, exchanges, payments, product information, promotions, and account management
- Deliver a consistent, high-quality customer experience by understanding customer needs and providing accurate resolutions
- Strive to resolve customer concerns during the first interaction wherever possible
- Maintain accurate and detailed records of all customer interactions using CRM and internal systems
What you need
- Customer service
- CRM
- Data entry
- Problem solving