Lead Assistant Manager
GurugramFull-timeSenior levelPosted 5 months ago
Senior DevOps and cloud role at EXL in Gurugram.
About the role
We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy. Lead and mentor a team of SRE engineers (Level 7 ICs)
What you'll do
- Lead and mentor a team of SRE engineers (Level 7 ICs)
- Own end-to-end incident management operations across regions
- Establish and drive incident response processes and governance
- Ensure effective 16x7 delivery model across geographies
- Act as escalation point for critical incidents and stakeholder communication
What you need
- Linux
- GCP
- Datadog
- Grafana
- Azure
- Incident response
Good to have
- SOP writing