Senior Executive
NoidaFull-time3–6 yrsPosted 3 weeks ago
Mid-level customer support role at EXL in Noida. Needs 3+ years and a degree.
About the role
The role demands high productivity, accuracy, and adherence to schedules while collaborating with internal teams and client stakeholders to resolve issues and ensure seamless claim adjudication. Process and adjudicate US medical bills with precision and compliance to client guidelines. Maintain productivity, accuracy, attendance, and schedule adherence metrics.
What you'll do
- Process and adjudicate US medical bills with precision and compliance to client guidelines
- Maintain productivity, accuracy, attendance, and schedule adherence metrics
- Report performance, concerns, and feedback to the Assistant/Lead Assistant Manager
- Collaborate with team members for clarification and support on process matters
- Coordinate with client supervisors and SMEs for clarifications and training
What you need
- Customer service
- Escalation handling
- MS Office
- Problem solving