Senior Executive
PuneFull-time20–30 yrsPosted 2 weeks ago
Leadership customer support role at EXL in Pune. Needs 20+ years and a degree.
About the role
Senior Executive at EXL. Develop Training Materials: Design, create, and maintain training manuals, presentations, process guides, and other instructional content aligned with company processes.
What you'll do
- Develop Training Materials: Design, create, and maintain training manuals, presentations, process guides, and other instructional content aligned with company processes
- Conduct Training Sessions: Facilitate engaging classroom, virtual, and hands-on training programs for new hires and existing employees to ensure effective knowledge…
- Deliver Voice, Accent & Communication Training: Conduct voice and accent training sessions focused on pronunciation, articulation, intonation, grammar, active listening
- Facilitate UK Culture & Customer Service Training: Train employees on UK culture, workplace etiquette, customer behavior, regional nuances
- Evaluate Employee Performance: Assess trainee understanding, knowledge retention, and application through assessments, quizzes, call evaluations
What you need
- Customer service
- LLMs
- Financial statements
- Communication