Senior Manager
PuneFull-timeSenior levelPosted open since apr 2026
Senior customer support role at EXL in Pune. Needs a degree.
About the role
Oversee the day-to-day operations, customer service, and quality control (Focused towards BackOffice Processes) Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements Develop strategies on the floor for reducing attrition and improving employee satisfaction.
What you'll do
- Oversee the day-to-day operations, customer service, and quality control (Focused towards BackOffice Processes)
- Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements
- Develop strategies on the floor for reducing attrition and improving employee satisfaction
What you need
- Customer service