Vice President 1
NoidaFull-timeLead levelPosted over a month ago
Leadership customer support role at EXL in Noida.
About the role
Leadership to inculcate operational rigor ensuring a high level of SLA achievement and client service orientation. Regular review of operations performance, financial performance and attrition and esat performance and leading the development and execution of action plans. Bringing-in and nurture talent at the leadership level, & ensuring and implementing a succession plan for all direct reports.
What you'll do
- Provide executive leadership and drive organizational growth through strategic initiatives
- Provide leadership to develop performance management culture
- Attend all Business Reviews and own action plans
- Establish and maintain a personal relationship with all clients with capability to influence decision-making at the client end
- Partner with client offshore services organization to implement best practices and align actions to meet client objectives
What you need
- Customer service
- Performance management