Control Tower Executive
BengaluruFull-time3–5 yrsPosted 3 weeks ago
Mid-level customer support role at Exponent Energy in Bengaluru. Needs 3–5 years and a B.Tech or B.E..
About the role
You’ll be working with the Network Operations Team. Break stuff, break assumptions, break the thumb rule. Believe in the team, the process, and through failures. Build fast, build passionately, build to simplify. Own the day-to-day performance management and control tower operations for the E-Pump network, ensuring timely identification of issues, detailed root-cause analysis, and closure through strong stakeholder management and performance cadence.
What you'll do
- Issue Escalation & Closure: Identify critical issues, escalate appropriately, and ensure timely resolution with clear ownership
- Reporting & Insights: Build performance dashboards and provide actionable insights to leadership
- Performance improvement | RCA quality & closure | Issue resolution TAT | Action closure rate | Cadence adherence | Stakeholder responsiveness
What you need
- Root cause analysis
- Performance management
- Problem solving