Team Lead - Customer Support
BengaluruFull-time2–4 yrsPosted over a month ago
Mid-level customer support role at Exponent Energy in Bengaluru. Needs 2–4 years.
About the role
You'll be working with the After Sales team — a group that runs on coffee and an infectious passion for building products that have never been built before. Break stuff, break assumptions, break the thumb rule. Believe in the team, the process, and through failures. Build fast, build passionately, build to simplify.
What you'll do
- Across a shift you'll lead a team of 3-4 Customer Support Executives, ensuring smooth day-to-day operations and high-quality customer interactions
- Report to the Customer Support Operations Lead and be the first point of escalation on your shift
- Supervise and guide a team of 3-4 support executives during your shift, ensuring SLAs and quality standards are met
- Be the first escalation point for complex or unresolved customer issues — triage, resolve, or escalate to the right team with full context
- Monitor real-time queue and ensure tickets are being picked up, actioned, and closed on time
What you need
- Customer service
- Escalation handling
- Root cause analysis
- Problem solving
- Sales