AVIT Meeting Room Operations L3 Lead
Gurugram, Bengaluru, Thiruvananthapuram, KochiFull-timeSenior levelPosted 1 week ago
Senior operations role at EY in Gurugram, Bengaluru and 2 more cities. Needs a B.Tech, B.E. or B.Sc.
About the role
The role leads a technically skilled Level 3 operations team supporting meeting-room devices and connected peripherals. It combines hands-on technical leadership with service management, work allocation, escalation ownership, operational governance, reporting, and continuous improvement. The Lead works closely with monitoring teams, engineering, project teams, onsite support, service desk, platform teams, vendors and technology stakeholders.
What you'll do
- Lead daily L3 operations, balancing incidents, service requests, onboarding and offboarding activities, problem investigations, and improvement work
- Run operational reviews and shift handovers, ensuring ownership, blockers, risks and next actions are clearly documented
- Maintain effective support coverage and act as the primary operational escalation point for the L3 team
- Coach team members, strengthen technical capability, and encourage consistent troubleshooting and documentation practices
- Advanced Incident and Problem Management
What you need
- Documentation
- Reporting
- SOP writing
- Process improvement
- Android
- ServiceNow
Good to have
- ITIL
- Power BI
- Power Query
- Capital markets
- Telecom
- Intune