IT Environment Support Specialist
Gurugram, Bengaluru, Thiruvananthapuram, KochiFull-time7–13 yrsPosted 1 week ago
Senior customer support role at EY in Gurugram, Bengaluru and 2 more cities. Needs 7+ years and a B.Tech, B.E. or B.Sc.
About the role
(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?) The Ops SME is responsible for overseeing vulnerability management activities across the organization's infrastructure, applications, databases, and cloud environments.
What you'll do
- (Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others
- Must be able to work within a matrix organization – balancing the needs of the service line against firm initiatives and goals
- Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
- Analyse trends to identify automation and optimization opportunities
- Identify, manage and resolve complex issues, preventing escalations, where possible
What you need
- Vulnerability assessment
- ITIL
- Azure
- .NET
- SQL
- Network security
Good to have
- SQL Server
- Capital markets
- ServiceNow
- SOP writing
- SAP
- Google Analytics