SAP SD-E-Invoicing Service Delivery Manager
BengaluruFull-time12–22 yrsPosted 1 week ago
Leadership software engineering role at EY in Bengaluru. Needs 12+ years.
About the role
The Service Delivery Manager plays an integral and wide-ranging role in the delivery of the services provided by the MST to the Mercury User Community. A Service Delivery Manager is required for each of the business process or functional areas which form the backbone of the Mercury solution, namely Finance, Procurement, Service Delivery / Engagement Management and Customer Relationship Management.
What you'll do
- Work with technologists and business specialists to meet the increasing pace of our business
- Manage the delivery of MST services to the Mercury user community from a functional perspective
- Manage the functional resources of the AMS vendor in terms of resource planning, demand management and the prioritization of workload
- Monitor program/project baselines to ensure activities are occurring as planned - scope, budget, and schedule
- Provide escalation point and give focus to addressing issues across multiple outsourced service providers
What you need
- SAP SD
- SAP
- ITIL
- Google Analytics