TechOps-Service Mgmt-ITSM-Manager
BengaluruFull-time10–15 yrsPosted 1 week ago
Leadership operations role at EY in Bengaluru. Needs 10–15 years and a B.Tech, B.E. or B.Sc.
About the role
You will be responsible for leading mid-size application managed services engagements, managing stakeholders and contractual obligations as the Service Manager. You will be responsible to execute sound Service management and transition plans by engaging with multidisciplinary teams, and by identifying, managing and mitigating risk
What you'll do
- Accountable as the point of contact for the service delivery of the Application System
- Enable ITSM processes (Incident, Problem, Change) end-to-end
- Ensure service stability, availability, and reliability
- Drive proactive issue prevention & risk mitigation
- Establish and maintain operational runbooks & SOPs
What you need
- SOP writing
- Six Sigma
- Reporting
- Coordination
- SAP
- .NET
Good to have
- Java
- Salesforce
- CI/CD
- Root cause analysis
- ITIL
- GCP