Manager - AI Customer Experience
PuneFull-time5–10 yrsPosted 4 months ago
Senior customer support role at Fa Ewdg Saasfaprod1 in Pune. Needs 5+ years.
About the role
Manager - AI Customer Experience at Fa Ewdg Saasfaprod1. Lead the delivery of AI-enabled customer support initiatives across a broad software product portfolio.
What you'll do
- Lead the delivery of AI-enabled customer support initiatives across a broad software product portfolio
- Identify high-value opportunities for AI triage, automation, deflection and self-service improvement
- Work with support, product and operations teams to design, launch and continuously improve AI-powered workflows
- Own and optimise Zendesk AI capabilities, including intelligent triage, automation, knowledge integration and live chat experiences
- Build strong working relationships with subject matter experts and business stakeholders to turn ideas into measurable outcomes
What you need
- Zendesk
- Customer success
- Freshdesk
- Salesforce
- Customer service
- Chat support
Good to have
- Prompt engineering