Executive/Customer Grievance and Engagement/Strategy Department/2026
OdishaFull-timeJunior levelPosted 1 week ago
Junior customer support role at Finova Capital in Odisha.
About the role
Executive/Customer Grievance and Engagement/Strategy Department/2026 at Finova Capital. Complaint Management.
What you'll do
- Receive, acknowledge, investigate, and resolve customer complaints within defined timelines
- Maintain detailed and accurate records of all customer interactions and grievances
- Ensure timely closure of complaints or escalate to concerned departments when required
- Follow up with customers to confirm resolution and satisfaction
- Record Keeping & Reporting
What you need
- MIS reporting