Service support lead
Navi MumbaiFull-time5–9 yrsPosted 1 week ago
Senior IT support role at Finova Capital in Navi Mumbai. Needs 5+ years and a B.Tech or B.E..
About the role
Service support lead at Finova Capital. Service Leadership: Establish and enforce Standard Operating Procedures (SOPs) for installation.
What you'll do
- Commissioning, and preventive maintenance across all product lines
- Technical Support & Troubleshooting: Act as the primary escalation point for critical field failures
- Specifically regarding power electronics components (IGBTs, busbars, and gate drivers)
- Speeds and high "First-Time-Fix" rates to maintain customer trust
- Critical spares (PCBs, sensors, and cooling units)
What you need
- Hardware
- Solar
- IoT
- Troubleshooting
- SOP writing
- Preventive maintenance
Good to have
- Customer success