Telecaller-Navi Mumbai

About the role

The Telecaller is responsible for handling inbound and outbound calls for the hospital, assisting patients with appointments, providing information about services, and ensuring a smooth patient communication experience.

What you'll do

• Handle inbound and outbound calls professionally and courteously
• Schedule, confirm, and reschedule patient appointments
• Provide accurate information about hospital services, doctors, departments, and timings
• Follow up with patients for appointments, feedback, and reports
• Maintain and update patient records in the system

What you need

• Voice process
• Communication