Associate Customer Experience Specialist (Batch Start - 13 Jul 2026)
BengaluruFull-timeJunior levelPosted over a month ago
Junior customer support role at First Advantage Global Operating Center (GOC) in Bengaluru.
About the role
Associate Customer Experience Specialist (Batch Start - 13 Jul 2026) at First Advantage Global Operating Center (GOC). Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours.
What you'll do
- Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours
- Adherence to a strict schedule is required to meet customer needs
- Managing Customer Interactions Across Channels- Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced
- Use available controls to manage availability status, ensuring you are ready to assist when required
- Effective Inquiry Handling & Issue Resolution- Determine the purpose of each contact through targeted questions, as no scripts are used
What you need
- CRM
- Customer service
- SOP writing
- Performance management
- Communication