Operations Specialist (Non Voice Process) - Mumbai
MumbaiFull-timeJunior levelPosted 1 week ago
Customer support role at First Advantage Global Operating Center (GOC) in Mumbai.
About the role
Operations Specialist (Non Voice Process) - Mumbai at First Advantage Global Operating Center (GOC). A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification.
What you'll do
- A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification
- Manage Inbound and Outbound calls for employment, education and other references verifications
- Investigate and confirm reference credibility
- Update reference contact information within database
- Answer telephone and email inquiries from candidates and clients concerning the status of a background check request
What you need
- Voice process