Customer Success Analyst
BengaluruFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at First Advantage Global Operating Center (GOC) in Bengaluru. Needs 3+ years and a degree.
About the role
Customer Success Analyst at First Advantage Global Operating Center (GOC). Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
What you'll do
- Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives
- Analyze customer and operational data to identify trends, opportunities, and areas for improvement
- Prepare and deliver reports and customer insights while ensuring service commitments are met
- Manage Salesforce cases and support requests through timely updates, communication, and resolution
- Maintain client documentation, operational guidelines, partnership records
What you need
- Customer success
- CRM
- Escalation handling
- MS Office
- Salesforce
- PowerPoint