CX Agent
BengaluruFull-time1–4 yrsPosted 5 months ago
Junior customer support role at FirstClub in Bengaluru. Needs 1+ years.
About the role
We are looking for individuals who are customer-obsessed, empathetic, and capable of delivering exceptional support through both chat and voice channels.
What you'll do
- Handle customer interactions across chat and call support channels
- Deliver a high-quality customer experience with an empathy-driven approach towards every customer complaint and query
- Manage up to 6 concurrent chat conversations while maintaining quality and response standards
- Handle 100+ customer calls per day efficiently and professionally
- Resolve customer concerns while ensuring a positive and seamless experience
What you need
- Customer service
- Communication