Associate II, Client Contact
GurugramFull-timeMid levelPosted 3 days ago
Mid-level IT support role at FIS in Gurugram. Needs a diploma.
About the role
402, I Park , Plot No. 15, Udyog Vihar, Phase -IV, Gurugram- 122016, Haryāna, India Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Are you curious, motivated, and forward-thinking? Provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.
What you'll do
- Responsible for handling all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving…
- Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
- Asks probing questions to gather relevant information on routine and complex calls
- Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
What you need
- Troubleshooting
- IAM
- Capital markets
- Ticketing tools
- Hardware