Production Support Engineer (L2, Customer-Facing)
Bengaluru, PuneFull-time7–12 yrsPosted yesterday
Senior IT support role at FIS in Bengaluru and Pune. Needs 7–12 years.
About the role
The role is hands-on and customer-facing, requiring strong investigation skills, clear communication, and the ability to connect application behavior, Kubernetes infrastructure, logs, metrics, and customer impact. The role offers an advancement path into platform engineering for those who want to grow in that direction.
What you'll do
- Technical Troubleshooting & Incident Resolution
- Investigate and resolve complex technical issues across application, infrastructure, and platform layers
- Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
- Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
- Reproduce issues and hand them over to the owning engineering team with logs, traces, timestamps, and steps to reproduce
What you need
- Troubleshooting
- Networking
- Linux
- Windows
- Kubernetes
- Grafana
Good to have
- PostgreSQL
- Helm
- Terraform
- Kafka
- LLMs
- Firewalls