Support Analyst
IndiaFull-time1–2 yrsPosted 3 weeks ago
Junior customer support role at Fortive. Needs 1–2 years and a B.Sc, B.Tech or B.E..
About the role
Support Analyst at Fortive. Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email.
What you'll do
- Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage
- Training & Guidance: Provide baseline training and guidance to clients and providers on ServiceChannel applications
- Issue Identification & Escalation: Identify system issues, document and report them to the Development Team
What you need
- Customer service
- Zendesk
- JIRA
- Communication