Customer Service Engineer
HyderabadFull-timeJunior levelPosted over a month ago
Customer support role at GE HealthCare in Hyderabad. Needs a diploma.
About the role
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
What you'll do
- Maintaining all models specific to MR Modality Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
- Completing all administration tasks on time
- Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Preventive Maintenance Service) inspections documentation for assigned accounts
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area
- Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters
What you need
- Customer service
- Preventive maintenance
- Communication