Service Parts Program Integrator
BengaluruFull-time5–9 yrsPosted over a month ago
Senior sales role at GE HealthCare in Bengaluru. Needs 5+ years and an MBA.
About the role
The role leads cross-functional collaboration to ensure service-readiness for New Product Introductions (NPIs), to resolve technical obsolescence of service parts, to build a strategy to continue service after end of product sales and to reduce service inventory in anticipation of product End of Guaranteed Service (EOGS).
What you'll do
- Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time
- Improve product quality by monitoring post-NPI service demand, identifying potential quality problems, and escalating to Engineering and Global parts organization
- Review all engineering changes for impact to service parts; prevent fulfillment gaps and trapped inventory due to engineering changes
- Improve fulfillment by prioritizing technical obsolescence and Supplier Change Request workload for supporting engineering and GSPO teams
- Collaborate with engineering teams to build service part lists for products going through M6, M7 and M8 milestones
What you need
- Sales
- Communication
Good to have
- Product knowledge
- ERP