Continuous Improvement & Transformation Consultant

About the role

This role would lead strategic and tactical initiatives related to continuous improvement and service excellence for the Global Shared services (GSS) team spread across geographies/locations. This role would own the setup of service excellence metrics, driving CI culture using innovative techniques, deployment of Lean methodologies and build process improvement capabilities within the GSS team by conducting training and facilitation sessions.

What you'll do

• Collaborate with global stakeholders for implementing initiatives that drive value
• Train employees on CI fundamentals & methods to identify and implement process improvement initiatives
• Work collaboratively with global teams to develop and implement ideas that drive business value
• Lead Lean initiatives to eliminate waste, standardize processes/practices, develop action plans to achieve service excellence and customer satisfaction
• Help teams in setting up and standardize operational, service owner and business outcome metrics

What you need

• Process improvement
• PowerPoint
• Excel
• Lean
• SAP
• Project management

Good to have

• Change management
• Lean manufacturing
• Performance management
• Six Sigma