Customer Fulfilment Manager
MumbaiFull-timeHybrid7–10 yrsPosted 5 days ago
Senior customer support role at Genl Mills in Mumbai. Needs 7–10 years and a B.Tech, B.E. or BBA. Hybrid.
About the role
As a Customer Fulfillment Team Manager, you will lead a team of 8–15 Customer Operations Specialists to deliver operational and service excellence, strengthen customer order processes, and improve supply chain efficiency.
What you'll do
- Lead and manage a team of 8-15 Customer Operations Specialists, ensuring adherence to customer order process standards and delivery of customer initiatives
- Educate, coach, and motivate team members while strengthening customer operations and SAP technical capabilities
- Build a culture of belonging through individual development plans, team camaraderie, open communication, trust, and respect
- Provide guidance on order-to-cash processes, including allocations, order additions, and pricing issues, and implement improvements that enhance efficiency and accuracy
- Own onboarding and continuous training in partnership with the New Hire Training and Process Lead, including staffing coordination and training execution
What you need
- SAP
- ERP
- SQL
- Root cause analysis
- Supply chain
- Tableau
Good to have
- Six Sigma
- Accounts receivable
- Warehouse operations