Customer Operations Specialist
MumbaiFull-time3–5 yrsPosted 3 days ago
Mid-level customer support role at Genl Mills in Mumbai. Needs 3–5 years and a BBA.
About the role
This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift.
What you'll do
- Manage customer orders and related transactions accurately and within defined service timelines
- Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds
- Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through
- Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution
- Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends
What you need
- Customer service
- MS Office
- Customer handling
- Communication