Associate - Customer Care - Collections 5A
NoidaFull-timeJunior levelPosted 3 weeks ago
Junior customer support role at Genpact in Noida. Needs a B.Tech, B.E. or B.Sc.
About the role
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues Bring up problems to senior staff members and or management as appropriate
What you'll do
- Respond to email /phone queries related to disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Work as a teammate to process any Adhoc request in a timely manner
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally
What you need
- Customer service
- Collections
- Accounts receivable
- Capital markets
- Communication
- ERP