Tech Lead - Service Desk N 4C
GurugramFull-timeSenior levelPosted 3 days ago
Senior IT support role at Genpact in Gurugram. Needs a B.Tech, B.E. or B.Sc.
About the role
We are seeking an experienced ServiceNow Administrator with a strong focus on IT Service Management (ITSM). The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and support of. This role ensures platform stability, supports ITSM processes, and partners with stakeholders to enhance workflows and user experience.
What you'll do
- Administer and maintain the ServiceNow platform, ensuring availability, performance, and data integrity
- Configure and support core ITSM modules such as Incident, Request, Change, and Problem Management
- Manage users, groups, roles, and access controls
- Create and maintain forms, fields, business rules, client scripts, UI policies, notifications, and workflows/Flow Designer
- Perform platform upgrades, patching, and testing in lower environments
What you need
- ITIL
- ServiceNow
- Troubleshooting
- JavaScript