Assistant Manager - Logistics & Customer Service
IndiaFull-time5–7 yrsPosted 1 week ago
Senior customer support role at Glanbia. Needs 5–7 years and a degree.
About the role
The Assistant Manager – Logistics & Customer Service will own secondary logistics execution and customer service operations for Glanbia’s distribution network, managing order fulfilment from the plant to key trade customers.
What you'll do
- Manage secondary logistics from the Ahmedabad / Sanand DC to trade customers – plan truck requirements, coordinate with approved transporters
- Handle customer claims, returns, and damaged goods – investigate root causes in coordination with quality and logistics teams, initiate credit / replacement processes
- Maintain and publish the weekly dispatch plan and customer-wise stock allocation in coordination with the supply planner
- Manage transporter SLAs for secondary routes – monitor on-time delivery performance, transit damage incidence, and POD submission compliance
- Identify and implement process improvements in order management, dispatch coordination, customer communication, and claims workflows
What you need
- Customer service
- Logistics
- SAP
- Demand planning
- Root cause analysis
- Communication