Director – Technical Major Incident Manager
BengaluruFull-time19–30 yrsPosted over a month ago
Leadership DevOps and cloud role at Global Delivery Center in Bengaluru. Needs 19+ years and an MCA, B.Tech or B.E..
About the role
The Director, Infrastructure Engineering - Technical Major Incident Manager serves as the senior technical authority responsible for leading the response, coordination and resolution of critical technology incidents across the enterprise.
What you'll do
- Responsible for delivering value and managing risks for our lines of business
- Lead and coordinate P1/P2/P3 major incidents across infrastructure and application domains
- Act as Technical Incident Commander during critical business-impacting outages
- Drive technical triage, escalation management, service restoration and executive communications
- Facilitate post-incident reviews and corrective action tracking
What you need
- Linux
- AWS
- Ansible
- Windows Server
- Python
- PowerShell
Good to have
- Azure
- Shell scripting
- GCP
- VMware
- Incident response
- Root cause analysis