Principal Infrastructure Engineer - Major Incident Manager
BengaluruFull-time12–15 yrsPosted over a month ago
Leadership DevOps and cloud role at Global Delivery Center in Bengaluru. Needs 12–15 years and a B.Tech, B.E. or B.Sc.
About the role
Responsible for enhancing the reliability, resilience, and stability of enterprise IT services through effective Major Incident Management and rapid service restoration. Acting as the central Incident Commander during high-severity incidents, driving technical triage, root cause identification, resolution, and minimizing business impact and operational risk.
What you'll do
- Responsible for delivering value and managing risks for our lines of business
- Serve as the Incident Commander for major incidents across enterprise applications, cloud platforms, infrastructure, databases, and network services
- Drive structured technical triage and ensure investigation efforts remain focused on business recovery and root cause isolation
- Make informed decisions under pressure while maintaining clear ownership, accountability, and resolution momentum
- Ensure incidents are managed in accordance with established ITSM, operational risk, and regulatory requirements
What you need
- AWS
- Linux
- Docker
- Kubernetes
- GCP
- Azure
Good to have
- Shell scripting
- Ansible
- Python
- PowerShell
- Six Sigma
- Splunk