Technical Support Engineer – Compute Engine (Nagpur) IRC297493
NagpurFull-time1–3 yrsPosted 1 week ago
Junior IT support role at GlobalLogic in Nagpur. Needs 1–3 years and a B.Sc, B.Tech or B.E..
About the role
Technical Support Engineer – Compute Engine (Nagpur) IRC297493 at GlobalLogic. Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries.
What you'll do
- Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries
- Address customer-specific architectural design requirements, offering targeted solutions for specific products or product features
- Ensure speedy response and resolution times, consistently meeting or exceeding our Service Level Objectives (SLOs)
- Maintain exceptional customer satisfaction scores, adhering to high-quality standards in 90% of cases
- Utilize advanced troubleshooting tools and techniques to pinpoint the root cause of issues and provide customers with clear, comprehensive assessments
What you need
- GCP
- Customer service
- Troubleshooting
- LLMs