Technical Support Engineer (GKE) IRC300789
GurugramFull-time3–5 yrsPosted 1 week ago
Mid-level IT support role at GlobalLogic in Gurugram. Needs 3–5 years and a B.Tech, B.E. or B.Sc.
About the role
Technical Support Engineer (GKE) IRC300789 at GlobalLogic. Inbound Case & CHAT Handling: Own customer cases to Respond, triage, diagnose, troubleshoot, and resolve all incoming customer support requests via live chat.
What you'll do
- GKE & Kubernetes Troubleshooting: Help customers troubleshoot routine to moderately complex container issues, including CrashLoopBackOff, image pull errors
- GCP Infrastructure & Access Support: Assist users with basic Google Cloud networking configurations, VPC-native IP allocations, firewall rules
- Log Analysis & Error Isolation: Guide customers on how to pull and interpret cluster event logs, container standard output/error
- Documentation & Knowledge Base Contribution: Document troubleshooting steps, resolutions, and known workarounds accurately in the ticketing tool
- Customer Satisfaction & Quality Metrics: Consistently achieve high customer satisfaction ratings while meeting stringent quality assurance benchmarks across at least 90%…
What you need
- GCP
- Customer service
- Troubleshooting
- Kubernetes
- IAM
- Docker
Good to have
- Bash
- Python
- Ticketing tools
- Firewalls
- Chat support