Operations Lead, Sellside Delivery

About the role

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide.

What you'll do

• Manage global operations for Sellside, ensuring strict adherence to Service Level Agreements (SLAs), high-quality resolution metrics, and seamless follow-the-sun coverage
• Identify day-to-day operational bottlenecks and implement proactive measures to stabilize delivery and optimize quality
• Participate in detailed root-cause analysis for known operational roadblocks and support the deployment of preventative guardrails to mitigate recurring issues
• Troubleshoot operational problems, recommend data-driven solution alternatives, and collaborate with cross-functional teams to execute project workflows
• Analyze data and volume trends to support operational trade-offs and daily resource allocation decisions

What you need

• Root cause analysis

Good to have

• SQL
• Data analysis
• Process improvement