Product Success Manager I - Senior Associate) (Audit)
Bengaluru, KolkataFull-time5–6 yrsPosted 1 week ago
Mid-level audit role at Grant Thornton INDUS in Bengaluru and Kolkata. Needs 5–6 years.
About the role
As an Product Success Manager 1, you will independently execute adoption, readiness, and enablement activities for a defined set of internal products or capabilities. You will work closely with Product Managers, Product Operations, Change Management, and Marketing partners to ensure that delivered products are understood, adopted, and positioned to deliver their intended business outcomes.
What you'll do
- Own adoption and readiness activities for assigned products or capabilities
- Develop and deliver enablement materials, training content, guides, and FAQs to support product rollout
- Coordinate rollout execution and change activities with business and functional stakeholders
- Track, analyze, and report on adoption, usage, and success metrics for assigned products
- Identify adoption risks, readiness gaps, or user friction and partner with Product and Operations teams on mitigation strategies
What you need
- Audit
- Customer success
- Customer service