436498 HR Helpdesk Agent
RemoteFull-timeJunior levelPosted today
IT support role at Gratitude. Needs a degree. Remote.
About the role
These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.This role requires mandatory periodic rotational shifts on 24/7 basis5 days Work from office is mandatory requirement of the role.Formal Education & Certification- Graduate in any discipline- Basic computer knowledge required (MS- Office Applications)- Proven ability to adapt to new tools by applying logical approach- Work experience as per the job grade.- Typing speed of 30…
What you'll do
- Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties- Ensure call details are logged in the ticketing tool with proper notes- Ensure data…
What you need
- Ticketing tools
- Learning and development
- Data privacy
Good to have
- ServiceNow
- Troubleshooting
- Voice process
- MS Office