HR Helpdesk Agent
MumbaiFull-time1–6 yrsPosted today
Mid-level IT support role at Gratitude in Mumbai. Needs 1+ years and a degree.
About the role
**Role/Skill:** HR Helpdesk Agent**Experience:** 1 to 6 years OverviewThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR-related queries (primarily calls) from client employees, line managers, vendors, and other third parties based on defined procedures, provided instructions, and the available knowledge base.These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A, and other HR-related topics.Queries should be managed within…
What you'll do
- Provide HR Helpdesk support to employees, line managers, vendors, and third parties.- Ensure call details are logged in the ticketing tool with proper notes.- Ensure…
What you need
- Ticketing tools
- Troubleshooting
- MS Office
- Learning and development
- Data privacy
Good to have
- ServiceNow
- Voice process