() DELIVERY EXCELLENCE PARTNER | UP TO ₹20 LPA | 7 LOCATIONS | Attractive salary benefits | LIMITED Vacancies!
KolkataFull-time4–7 yrsUp to ₹20 L a yearPosted 3 weeks ago
Mid-level customer support role at Gratitude in Kolkata. Needs 4+ years and Class 12, CA or CMA. Pays up to ₹20 LPA.
About the role
Delivery Excellence Partner**Mumbai** **Chennai** **Pune** **Delhi** **Nagpur****Hyderabad** **Kolkata**Band: BPO 4/5/6 Salary: up to 20 LPA Education: Non-technical graduation and/or masters in finance & accounts stream - MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes.
What you'll do
- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts
- Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements
- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques
- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts
- An eye for detail, analytical and data oriented with logical problem solving approach
What you need
- Six Sigma
- Problem solving
- RPA
Good to have
- Machine learning
- ISO 9001