Delivery Manager Operations Jobs Kolkata | Up to 17 LPA
KolkataFull-time8–12 yrsUp to ₹17 L a yearPosted yesterday
Leadership operations role at Gratitude in Kolkata. Needs 8–12 years and a B.Tech, B.E. or B.Com. Pays up to ₹17 LPA.
About the role
About the roleWe are hiring a Delivery Manager for international voice customer-service operations in Kolkata. You will lead end-to-end delivery across one or more locations and own service performance, customer experience, client governance, people leadership, operational risk, financial discipline and transformation.
What you'll do
- Lead end-to-end delivery across one or more locations and own service performance, customer experience, client governance, people leadership, operational risk
What you need
- Six Sigma
- Reporting
- Voice process
- Customer service
- Process improvement
- Operational risk
Good to have
- Complaint handling
- Root cause analysis
- ITIL
- Performance management