HR Helpdesk Agent - Tier 1- Bangalore
RemoteFull-timeJunior levelPosted 3 months ago
HR role at Gratitude. Needs a degree. Remote.
About the role
Support topics across HR Policies, Employee Data, Payroll, Benefits, L&D, and T&A. Focus on first-time closure, accuracy, and SLA adherence.Key Responsibilities- Query Management:Manage Tier 1 HR queries per SOPs and knowledge base. Provide HR Helpdesk support for Employees, Line Managers, Vendors, and 3rd parties- Documentation & Compliance: Log all call details with proper notes in ticketing tools like ServiceNow/Remedy.
What you'll do
- Provide HR Helpdesk support for Employees, Line Managers, Vendors, and 3rd parties- Documentation & Compliance: Log all call details with proper notes in ticketing tools…
- Ensure strict adherence to data privacy processes- Quality & Improvement:* Maintain and improve quality by following standards and guidelines
What you need
- Learning and development
- Voice process
- MS Office
- ServiceNow
- Payroll
- SOP writing
Good to have
- Ticketing tools
- Data privacy